Privacy policy
Privacy Policy
Purpose
At Healthy Land & Water (HLW) we are committed to protecting your privacy and handling personal information in an open, transparent, and responsible manner. This Privacy Policy explains how we collect, hold, use, and disclose personal information, and how you can access and correct your personal information or make a privacy complaint. This Privacy Policy is made in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Scope
This Policy applies to all staff (paid and unpaid), directors, and contractors. This Privacy Policy applies to personal information we collect and handle in connection with our activities, including when you:
- Work for or with us (as an employee, contractor, volunteer, or consultant)
- Subscribe to our newsletters or communications
- Attend workshops, training sessions, events, or site visits
- Engage with us as a private landholder or property owner
- Visit our websites, use our digital platforms, or contact us
- Participate in surveys, consultations, or stakeholder engagement activities
Personal Information HLW Collects
“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not, as defined under the Privacy Act 1988 (Cth). The personal information we collect depends on how you interact with us, but may include the following categories.
Employee, Contractor, and Volunteer Information
If you work for or with us, we may collect:
- Name, address, email address, and phone number
- Date of birth and emergency contact details
- Employment history, qualifications, licences, and certifications
- Payroll, superannuation, and taxation information
- Bank account details
- Performance, training, and disciplinary records
- Health information (e.g. work health and safety or injury management information), where required and permitted by law
We collect this information only where necessary for employment, engagement, legal compliance, or workplace safety purposes.
Newsletter Subscriber Information
If you subscribe to our newsletters or mailing lists, we may collect:
• Name
• Email address
• Organisation or role (if provided)
• Communication preferences
• Records of subscription, opt in and opt out activity
You may unsubscribe at any time using the link in our communications or by contacting us.
Workshop, Event and Training Attendee Information
If you attend our workshops, training sessions, events or site visits, we may collect:
- Name and contact details
- Organisation and role
- Attendance records
- Dietary, accessibility, or support requirements (where voluntarily provided)
- Feedback, survey responses, or evaluation information
- Photographs, audio, or video recordings taken at events (where notice is provided)
This information is collected to enable effective engagement, logistics, project delivery and regulatory compliance.
Private Landholder and Property Information
If you engage with us as a private landholder, we may collect:
- Name and contact details
- Residential and postal addresses
- Property addresses and location details
- Land parcel or lot identifiers
- Information relating to land use, access, management or engagement activities
- Records of correspondence, meetings and agreements
This information is collected to enable effective engagement, consultation, project delivery and regulatory compliance.
Digital and Technical Information
When you interact with our websites or digital services, we may collect:
- IP address
- Device and browser information
- Website usage data
- Cookies and analytics data
Sensitive Information
We collect sensitive information (such as health information) only where reasonably necessary, and only with consent or where permitted or required by law.
How HLW Collects Personal Information
We collect personal information in a number of ways, including:
- Directly from you (e.g. forms, emails, subscriptions, registrations)
- Through your participation in employment, workshops, or landholder engagement
- Automatically via our websites and digital platforms
- From third parties such as service providers, event partners, or government agencies, where lawful
Why HLW Collects, Uses & Discloses Personal Information
We collect, use, and disclose personal information for purposes including:
- Employing and managing staff, contractors, and volunteers
- Communicating with subscribers and stakeholders
- Delivering workshops, events, and engagement activities
- Engaging with private landholders and managing property related interactions
- Providing and improving our services and programs
- Conducting research, evaluation, and consultation
- Meeting legal, regulatory, and contractual obligations
- Managing safety, security, and risk
We only use or disclose personal information for the purpose for which it was collected, or a related purpose that you would reasonably expect, unless otherwise permitted by law.
Direct Marketing & Communications
We may send newsletters, updates or information that we believe may be of interest to you, in accordance with applicable laws. You may opt out at any time using the unsubscribe function included in our communications or by contacting us. We do not use or disclose sensitive information for direct marketing without your consent
Cookies & Analytics
We use cookies and similar technologies to improve functionality, analyse website usage and enhance user experience. You can manage cookies through your browser settings.
Disclosure of Personal Information
We may disclose personal information to:
- Our related entities
- Service providers, contractors and professional advisers
- Event venues, facilitators, or logistics providers
- Government agencies or regulators where required or authorised by law
We take reasonable steps to ensure recipients handle personal information appropriately.
Overseas Disclosure
Some service providers may be located overseas. Where we disclose personal information overseas, we take reasonable steps to ensure that the recipient complies with privacy protections equivalent to Australian law, unless an exception applies. Details of relevant overseas locations may be provided on request.
Data Quality & Security
We take reasonable steps to ensure that personal information we hold is accurate, up to date, and complete, and to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure. When personal information is no longer required, we take reasonable steps to destroy or de identify it.
Data Breach Notification
HLW takes suspected and actual data breaches seriously. A data breach may occur where personal information we hold is subject to loss, unauthorised access, unauthorised disclosure, or other misuse. If we become aware of a suspected data breach, we will take reasonable steps to:
- contain the breach
- assess the breach to determine what happened, what personal information is involved, and the likely impacts
- reduce the risk of harm by implementing remediation steps and strengthening controls.
Where required under the Privacy Act, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable. If you believe a privacy incident or data breach has occurred, please contact our Privacy Office using the contact details at the end of this policy.
Access & Correction
You may request access to, or correction of, the personal information we hold about you by contacting us. We will respond within a reasonable period and in accordance with the Privacy Act.
Anonymity & Pseudonymity
Where lawful and practicable, you may interact with us anonymously or by using a pseudonym. In some circumstances (such as employment, workshops, or landholder engagement), identification is required.
Contact & Complaints
If you have a complaint about how we handle your personal information, please contact us using the details below. We will investigate and respond promptly. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Privacy Officer
Email:
Phone: (07) 3177 9100
Address: Level 11, 240 Queen Street, Brisbane, QLD, 4000
Review and changes
This policy is to be reviewed every three years.
This policy remains in effect unless otherwise determined by the Chief Executive Officer.
